Unsure about a project? Need computer support? Buy a block of time.
About The Block Of Time
The Block Of Time is a cost effective plan with which you can take care of all of your personal computing and networking. The Block Of Time that can be used for any of the services provided by TechWizards. It covers everything from planning and installation to on-going support. It is a simple and flexible approach to obtaining professional computer services, no matter what you might need.
How might you use your Block Of Time Contract?
• Get your computers fixed on site
• Installation and configuration of software
• Training in a specific application
• Telephone Support
• Off site repair of your equipment
• Software or hardware upgrades
• Problem Solving
Advantages
Unlike typical support contracts, the Block Of Time can be applied toward a wide variety of services over an unspecified period of time. There is no "use it or lose it" deadline, nor are they any terms that limit its use to certain types of services or products. All of the services provided by TechWizards can be billed against the Block Of Time. If
more time is needed than was initially contracted for, an additional Block
Of Time can be purchased at the same discounted rate.
Time is accurately tracked for each use of the Block Of Time, and you receive a statement for each support activity, indicating the type of service performed, the amount of time used, and the time remaining under the current contract.
Cost
We have a single standard rate for computer work of $60 per hour. For the Block Of Time the rate is sold in 10-hour increments at $45 each. So a 10-hour Block of time will cost only $450 with a savings of $150!
Hours bought on the Block Of Time plan also be used to cover URGENT
(4-hour response time) or mission-critical EMERGENCY (2-hour response time) support calls, along with Standard non-critical calls. Hours will be deducted from the Block Of Time in relation to the response-time requested: Urgent responses are billed at time-and-a-half rates; Emergency responses are billed at double-time. Customers are not charged at the higher rate if the response-time is quicker than requested. The table below summarizes the Customer Support Agreement Hourly Rate Structure.
|
Response Level | Maximum Response Time |
Hourly Billing Ratio |
| Standard | Regular scheduled appointment | 1:1 (1 hour deducted per hour used) |
| Urgent | Within 4 business hours | 1.5:1 (1.5 hours deducted per hour used) |
| Emergency | Within 2 business hours | 2:1 (2 hours deducted per hour used) |
There are no extra charges for telephone support or hardware work done at our shop.
If interested in this, please contact TechWizards at the toll free number of
877.610.0954 or via email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
